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Customer Relations Representative - State Farm Agent Team Member

Full Time in Union City - CA

Responsive recruiter
Replies within 24 hours
Benefits
  • Licensing paid by agency
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYOur agency opened in 2003 and currently has a team of 3. I come from a high-tech background and made a career change that led me to agency ownership, a decision that’s allowed me to build something meaningful and people-focused. I hold an MBA, CHFC, and WNCP, and I’m passionate about both professional growth and serving the community.We stay active locally by participating in events like Easter egg hunts and church festivals, and we love celebrating together as a team. We offer perks such as Casual Fridays, birthday celebrations, Christmas events, a 401(k), and paid licensing.Our culture is built on growth, communication, and collaboration. I’m looking for loyal, coachable individuals who want to continuously improve and reach their full potential. If you’re someone who thrives in a supportive, people-centered environment, this could be the perfect place for you.ROLE DESCRIPTION
As a Customer Relations Representative - State Farm Agent Team Member with Hera Gutierrez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
Compensation $45,000.00 - $50,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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