State Farm® Insurance Agent Hera Tong Gutierrez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shelley Kong
April 11, 2025
5
out of
5
rating by Shelley Kong
"Kenny Ying is 5 stars all the way his customer service, politeness, attentive to detail! Thank you for helping myself and my family. Appreciate you mahalo"
We responded:
"Thank you, Shelley, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office for your auto insurance need. If you ever have any questions or need assistance, we’re here to help!"
Zexin Xia
April 4, 2025
5
out of
5
rating by Zexin Xia
"The staffs at this office are always patient and helpful and always addresses my concerns with 100% satisfaction, highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your auto insurance, home insurance and other insurance needs."
France R.
April 3, 2025
5
out of
5
rating by France R.
"Kenny has been extremely helpful in answering my questions re an auto policy which was recently transferred from another State Farm agent."
We responded:
"Thank you, France, for your 5-star review! You can always count on Kenny and our team including Jack, Yvonne, Maribel, and me to help you with your needs. We appreciate your auto insurance business. "
Cynthia C
April 2, 2025
5
out of
5
rating by Cynthia C
"Super friendly and easy to work with. Changed insurance companies when our original policy went up and they had better pricing. Don’t regret the switch at all. Everything went smoothly and they answered my questions without any issues! Very informative and helpful all the way. I would recommend them without worries!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! I also would like to take this opportunity to show our gratitude for your Auto Insurance business! Thank You again!!!"
Mariela Topete
March 27, 2025
5
out of
5
rating by Mariela Topete
"I am very happy to be a State Farm client! Their service has been exceptional! Maribel is always friendly and professional. I Recommend them to all my friends and family!"
We responded:
"Thank you Mariela for being a loyal customer of our agency. We appreciate your business in auto insurance. You can always count on us. "
Angie Lee
March 25, 2025
5
out of
5
rating by Angie Lee
"Agent provided clear and very helpful assistance all through years of service. My loyalty and good records with my agent is the proof of their service and best business approach attitude."
We responded:
"Thank you, Angie, for being a loyal customer of State Farm and our agency. You can always count on us! We appreciate your business of auto insurance and home insurance. "
Patricia Jeung
March 11, 2025
5
out of
5
rating by Patricia Jeung
"Very helpful and always returns calls and emails promptly. We highly recommend Hera and her excellent staff."
We responded:
"Thank you Patricia for providing us with a 5 stars review. Your satisfaction is our top priority. We look forward to continuing to support your insurance needs. We thrive to provide the best possible experience to our customers. You can always count on us. Thank you for trusting State Farm and our agency. "
Nicole Tancioco
March 6, 2025
5
out of
5
rating by Nicole Tancioco
"Recently called to get a quote to compare to other companies. I was impressed by Kenny's patience and thoroughness. I called back and spoke with a few other agents when Kenny was unavailable and each person provided really great customer service and overall provided an extremely positive experience."
We responded:
"Thank you Nicole for trusting State Farm and my agency to provide you with Auto Insurance. You can always count on us because we care and respect. Welcome to the State Farm family!!!"
Amanda Irias
February 22, 2025
5
out of
5
rating by Amanda Irias
"Fantastic customer service!! All my questions and concerns were addressed and quotes were emailed over promptly. Most definitely would recommend!!"
We responded:
"Thank you Amanda for being an Amazing client. We are happy you are insuring with the #1 auto insurance company in the country and have our team to service you. Thank you for your business!!!"
Liza B. Macalolooy
February 20, 2025
5
out of
5
rating by Liza B. Macalolooy
"Kenny is quick to respond to inquiries and is very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Linh Doan
February 15, 2025
5
out of
5
rating by Linh Doan
"Called needed some info very quickly. Very fast, friendly and helpful response when needed the most. Glad to have them as my agent . A+ staff"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
A H
February 11, 2025
5
out of
5
rating by A H
"I really can't say enough good things about Hera and her staff. Starting with times I run a comparison quote and they come out on top EACH time. to calling their office with a road side urgent problem and They went so far as to arrange the assistance(not their job). To discussing the unavoidable insurance increases directly and not "sugar coating it" To reminding us about important life events they might be able to help with To being made to feel like a person they value in every interaction. I feel protected and confident that we are not being taken advantage of in any way. What a relief to not have to worry about this important aspect of our finances. Thanks Hera! Here's to 10 more years of being your client."
We responded:
"Thank you for sharing your experience with our service on Google. We sincerely appreciate your business and the trust you've placed in State Farm and my agency to protect your assets. I am committed to nurturing this relationship and providing you with the best care possible. You can always count on my agency and I to deliver this promise. Thank you again!!!"
Dan N Biag
January 28, 2025
5
out of
5
rating by Dan N Biag
"She responds so quickly to all questions and inquiries. Courteous and knowledgeable. Thank you for the excellent service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Thank you for trusting State Farm and the Hera Tong Gutierrez Insurance Agency to insure your Auto and Home. "
Naomi Benavidez
January 21, 2025
5
out of
5
rating by Naomi Benavidez
"Jack is a super patient, knowledgeable, and kind agent. He will take the time to thoroughly answer questions and explain policy/fee changes."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Thank you for getting auto insurance policies from you. If you ever have any questions or need assistance, we’re here to help! "
Maureen Cunningham
January 8, 2025
5
out of
5
rating by Maureen Cunningham
"Five Stars for Hera! She has worked with my family for years, providing exceptional insurance support for our personal and business needs. She was always responsive and proactive, providing thoughtful input on the appropriate coverage to protect our assets. I recommend Hera to anyone looking for a knowledgeable and trustworthy agent."
We responded:
"It was an honor for me to serve your parents over the years. Thank you for your kind words and recommendations to others. Relationship building is important to me, and you can always count on our agency to protect your assets. Thank you again!!!"
sophia chen
December 17, 2024
5
out of
5
rating by sophia chen
"服务态度好"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Gavin Huang
July 18, 2024
5
out of
5
rating by Gavin Huang
"Good agent with Good services"
We responded:
"Thank you, Gavin for your positive feedback! I'm glad to hear that you are satisfied with the services provided by our agency. Taking care of your needs is our top priority in providing Insurance and Financial Services. We appreciate your business in Hera Tong Gutierrez Insurance Agency!"
Edmond Chung
June 3, 2024
5
out of
5
rating by Edmond Chung
"We’ve been with State Farm for years and we needed to update our plan. Recently we needed to add a vehicle and Jack with Hera’s team was very friendly and helpful when we were adding a vehicle to our plan! Thank you!"
We responded:
"Thank you, Edmond for giving Jack and our Hera Tong Gutierrez Insurance Agency a 5 Stars Review! We're glad to hear that we were friendly and helpful when you needed to update your plan and add a vehicle. If you have any further questions or need assistance with anything else, feel free to let us know. We're here to help! Thank you again for being an Amazing policyholder. "
Sherm
May 24, 2024
5
out of
5
rating by Sherm
"Been with Hera for decades, as she has taken care of all my family's insurance needs!"
We responded:
"Thank you, Sherman and your family for being such amazing and loyal customers. I appreciate the opportunity to work with you. You can always count on my team and I to deliver remarkable service. Thank you again for insuring with Hera Tong Gutierrez Insurance Agency!!! "
Lucy Sun
April 30, 2024
5
out of
5
rating by Lucy Sun
"My whole family have been clients of Hera for years and she is truly wonderful. Easy to work with and answers all of our questions in a detailed and timely manner. Would recommend her to everyone we know."
We responded:
"Thank you, Lucy for sharing your experience of doing business with our agency. I am thrilled being your family State Farm agent to protect your assets. You and your parents have been amazing customers of mine for years. You can always count on me and my team to deliver the best service possible. "
Jonathan Bowie
April 29, 2024
5
out of
5
rating by Jonathan Bowie
"Hera and her team are excellent. She has handled our insurance needs for the last 15+ years. I trust her advice for Life, Home, & Auto. She educated me on the importance to have Life insurance not only for myself, but for my family as well. About 2-3 times a year, she'll check in with my family and I about how we can save on our Auto insurance and review in other areas how we can save money with our insurance needs. Thank you, Hera!"
We responded:
"Thank you, Jonathan for sharing your experience of our agency. We love having long term clients like you and your family. You can always count on us to protect your family. Thank you also for insuring with Hera Tong Gutierrez Insurance Agency. "
K Le
April 25, 2024
5
out of
5
rating by K Le
"So glad to have Hera work on my auto, home and umbrella policies. Very professional and knowledgeable. She took time and explained every little detail. Will definitely be recommending her to friends/family."
We responded:
"Thank you so much for being our policyholder. We are here to help for your other needs like life insurance and planning for retirement. You can trust State Farm and I to protect your assets! "
Venita Tam
January 18, 2024
5
out of
5
rating by Venita Tam
"Hera was so communicative, efficient, and helpful in providing us the best rate. Highly recommend a consultation with her if you’re looking for insurance plans!"
We responded:
"Thank you for your feedback on me and my agency. I'm glad to hear that I was communicative, efficient, and helpful in providing you with the best rate for insurance plans. Our goal is to be the 1st and best choice of our customers just like you. Thank you again for the kind words and being an Amazing policyholder. "
Ricky Ng
January 13, 2024
5
out of
5
rating by Ricky Ng
"Working with Hera is a wonderful experience! Hera has provided a detailed, thorough explanation as to how my mother’s life insurance works with reasonable monthly payment that’s very affordable. I wouldn’t have found this if she hadn’t told me."
We responded:
"That's great to hear! I'm glad we were able to provide you with a detailed explanation of how your mother's life insurance works. It's always helpful to have clear information about insurance policies, especially when it comes to affordability and monthly payments. If you have any more questions or need further assistance, feel free to ask! Thank you again for trusting State Farm and I for your life insurance needs. "
Gabe Lopez
November 27, 2023
5
out of
5
rating by Gabe Lopez
"Hera and her team have been wonderful over the years. If you’re in need of a good agent, Hera and her team are great to work with. Whether on the go, or if you work remotely, Hera is flexible and can entertain a virtual meeting to assist with your needs."
We responded:
"Thank you Gabe for being our Amazing policyholder. We commit to provide remarkable customer service everyday. You can always count on us. Thank you also for insuring your auto and home with us. We appreciate your business!!!"